Device Repairs for Trade and Insurance Partners
White-label device repairs for repair shops, refurbishers and insurance teams – screens, batteries and ports through to board-level faults and data recovery.
Who We Work With
Specialist support for trade and insurance partners.
Independent Repair Shops
Send overflow and the jobs you do not take in-house. You keep the customer.
Insurance Companies and Claims Teams
Receive a diagnosis, repair-or-replace recommendation and clear quote.
Refurbishers
Recover more value from faulty stock and batch repairs.
What We Handle for You
Overflow volume, and the work your team does not take in-house.
Everyday Device Repairs
The standard range at trade rates, for phones, laptops, tablets, consoles and drones.
- Screen and display assembly replacement
- Battery and charging port replacement
- Camera, speaker, microphone and button repairs
- Laptop keyboard, hinge and trackpad repairs
- Console and controller repairs
- Batch work on refurbishment stock
Board-Level Repair and Microsoldering
The faults that come back as “not repairable” from a parts-swap workflow.
- BGA chip reballing and replacement
- Power circuit repairs (PMIC, charging IC)
- No power / no boot diagnosis
- SMD component, flex connector and trace repairs
- Backlight, display driver and audio IC faults
- Pad reconstruction and multi-layer PCB repairs
Liquid Damage Recovery
Cleaning and repair for liquid-damaged devices.
- Ultrasonic board cleaning
- Corrosion removal and component replacement
- Multi-layer board inspection
- Connector and trace repair
- Post-repair testing and validation
Professional Data Recovery
Data recovery from failed drives, phones and encrypted storage.
- HDD head swap (clean room environment)
- SSD chip-off recovery
- RAID array reconstruction
- Phone NAND recovery
- Advanced drive and firmware diagnostics
- Encrypted storage recovery
Complex Diagnostics
Thermal and circuit-level diagnostics for difficult faults.
- Thermal camera fault detection
- Schematic-based diagnosis
- Power rail analysis
- Signal integrity testing
- Detailed technical reports
Insurance Assessment Support
Documented diagnosis and repair evidence for insurance claims.
- Documented diagnostic workflow
- Repair-versus-replacement recommendations
- Quality control processes
- Claims-team contact option
- Detailed repair documentation
Why Partner with Fixfactor?
Capacity for the everyday work, capability for the rest – without the bench or the headcount.
12 Years of Experience
Experience built across more than 220,000 device repairs.
Professional Equipment
Specialist equipment for complex board-level faults.
White-Label Option
Repairs completed discreetly under your customer relationship.
Clear turnaround estimates
Estimated after diagnosis, with priority options when available.
Trade Pricing
Trade pricing designed to protect your margin.
Direct Communication
Direct contact with the technicians handling your work.
Specialist Equipment
Tools for board-level repair, diagnostics and data recovery.
Stereo Microscopes
High-magnification precision
BGA Rework
Chip-level soldering
Data recovery lab
Drive, flash and RAID diagnostics
Diagnostic Tools
Thermal and circuit analysis
Clean Room
HDD environment
Level 3+ Techs
Board-level expertise
How the Partnership Works
Five clear steps from enquiry to return.
Initial Consultation
We confirm your needs, volumes and preferred workflow.
Trade Account Setup
We agree pricing, turnaround expectations and communication.
Submit Repair Jobs
Drop off, post or arrange collection for eligible jobs.
Diagnosis and Quote
We diagnose the fault and send a clear quote.
Repair and Return
Once approved, we repair, test and return the device.
Partnership Models
Choose support that matches your repair volume.
- Standard trade pricing
- No minimum volume
- Standard turnaround
- Pay per completed repair
- Discounted trade pricing
- Priority turnaround
- Dedicated account contact
- Monthly invoicing option
- White-label available
- Custom pricing structure
- Agreed service targets
- Custom reporting and integration
- Co-investment options
- Documented repair outcomes
Discuss a Trade Partnership
Tell us what you send and your expected volume. We’ll reply with pricing and an initial timeframe.
Would rather talk it through? Call 020 8543 7088.
Frequently Asked Questions
Answers for trade partners.
What’s the typical turnaround time?
We confirm an estimated turnaround after diagnosis because it depends on the device, fault, parts availability and current workload. Priority options can be agreed for urgent cases. Data recovery timeframes depend on the selected service level and the condition of the media.
Do you offer a warranty on trade repairs?
Most repairs include a 6–12 month warranty. Board-level repairs normally include 6 months. Liquid-damage cleaning and work treated as data recovery have different warranty terms, which we confirm in the quote before work starts.
How do I send devices to you?
You can drop off at our Wimbledon workshop (136 Kingston Road, SW19 1LY) during business hours, or arrange courier collection. We can provide prepaid shipping labels for volume partners.
What’s your success rate on complex repairs?
Repairability depends on the device, fault and prior damage, so we diagnose each job before quoting rather than publish a single success rate. We explain the likely outcome, price and any assessment fee before work starts.
Can you work completely white-label?
Absolutely. We can operate entirely behind the scenes. Your customers will never know we exist – the device comes back as if you repaired it yourself. No Fixfactor branding, no contact with your customers.
What if the repair isn’t successful?
We diagnose first and confirm the repair price and any applicable assessment fee before work starts. The assessment fee is credited toward an approved repair but is not refunded if you decide not to proceed or the device is not repairable. “No Recovery, No Fee” applies only to eligible data-recovery cases under the service policy.
How do I get trade pricing?
Trade pricing is negotiated individually based on expected volume, device types, and partnership model. Contact us for a consultation and we’ll put together a pricing structure that works for your business.
What devices do you work on?
Phones from every major brand, laptops (Mac and Windows), tablets, gaming consoles, drones and desktops. The full range on each of them, from screen and battery work to board-level faults and data recovery – including the jobs that come back to you as not repairable.